It depends on the plan: 2 working days on Essential, 1 working day on Growth, and same day on Dedicated. Response times are agreed in writing in the SLA.
The plans are described in What does a monthly management plan include?.
HELP / SUPPORT
It depends on the plan: 2 working days on Essential, 1 working day on Growth, and same day on Dedicated. Response times are agreed in writing in the SLA.
The plans are described in What does a monthly management plan include?.