Monitoring, security updates, backups, bug fixes within an agreed response time, and a set number of development hours each month. There are three plans: Essential, Growth and Dedicated.
- Essential (small sites and apps): hosting management, uptime monitoring, monthly backup checks, security updates, a set number of support hours a month, 2 working day response.
- Growth (products in active use): everything in Essential, a set number of development hours a month, a monthly report, 1 working day response.
- Dedicated (teams that need capacity): dedicated developers, daily standup, sprint planning, same-day response.
Every plan starts with an audit, so we both know what we are taking on.